Terms and Conditions

Below are our Terms & Conditions. More information on purchasing our products, can be found on the product pages. More details about orders and shipping can be found in our FAQs.

Privacy Policy

We respect your privacy. 2Dads only collects information necessary for us to complete your order or contact you regarding your order. The information collected includes your name, email address, shipping and billing address. We do not store your credit card information no give your information to any third parties. For more information about security and how we handle your data, please see our Privacy Statement.

Payments

Payments made by Credit Card on check out. Orders are packed once payment has been received.

International Orders

International orders are exempt from GST. 2Dads is not responsible for paying Duties and Taxes outside of Australia.

Postage

Postage costs vary based on Standard or International rates and subject to change without notice.

Lost Orders

Customer Responsibility

The customer assumes all responsibility to check all products immediately upon delivery.

Order Notifications

Customers will receive email confirmation once payment has been received. A second email confirmation will be sent when an order has been shipped.

Shipping Times

Details are listed in our FAQs. As shipping is supplied by external companies, 2Dads is not responsible for any variation in these listed estimates for the receiving of orders.

Exchanges & Returns

Goods will be exchanged at the customer’s request and must be in original packaging. The customer will be responsible for all postage costs associated with exchanged goods. Goods will not be posted until the original goods are received by 2Dads

Faulty Items

2Dads will issue a refund or replace an item that has a manufacturing fault. A credit note can also be issued. 2Dads will cover all postage costs associated with returning a faulty item. 2Dads will not be responsible for other costs or losses associated with modification of the original item following purchase by the customer.